1. Introduction

Paly ("we", "our", or "us") is an AI companion service that operates within Discord and Telegram. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

2. Information We Collect

We may collect:

• Account data: Email, display name, and third-party account identifiers (e.g. Discord, Telegram, Google) when you connect or sign in.
• Conversation data: Messages, voice inputs, and media you send to Paly to provide and improve the companion experience.
• Usage data: How you interact with our website and services (e.g. features used, session duration).
• Technical data: IP address, device type, and browser information for security and compatibility.

3. How We Use Your Information

We use your information to:

• Deliver and personalize the Paly companion experience (e.g. memory, reminders, responses).
• Authenticate your identity and manage your account and connected platforms.
• Process payments and manage subscriptions or credits.
• Improve our models, safety, and product quality (where permitted by law and our policies).
• Communicate with you about updates, support, and important notices.
• Comply with legal obligations and enforce our Terms of Use.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share data with service providers (e.g. hosting, analytics, payment processors) under strict agreements. We may disclose information when required by law or to protect our rights and users' safety.

5. Data Retention and Security

We retain your data as long as your account is active or as needed for legal and operational purposes. We implement technical and organizational measures to protect your data against unauthorized access and loss.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. You can manage account and privacy settings in the app or contact us for requests.

7. Children

Our services are not intended for users under 13 (or higher age where required). We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the service or email. Continued use after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or requests, contact us through our website or the support channels listed in our Terms of Use.