Privacy Policy

Last updated: March 23, 2026

This Privacy Policy explains how Paly ("we", "us", or "our") collects, uses, stores, and shares information when you use our website, cloud AI workspace, and related services (collectively, the "Services").

1. Information We Collect

Account information

When you sign in (for example with Google), we may receive your name, email address, profile image, and a unique account identifier from the authentication provider.

Usage and workspace data

We may collect information about how you use the Services, including prompts, agent runs, project files you store in your workspace, model selections, credit usage, and diagnostic logs needed to operate and improve the product.

Technical data

We automatically collect device and connection information such as IP address, browser type, approximate location derived from IP, and cookies or similar identifiers required for authentication and security.

Payment and billing data

If you purchase credits or paid plans, payment processors collect billing details on our behalf. We receive limited information such as transaction status, amount, and package identifiers — not full card numbers.

2. How We Use Information

We use the information above to:

Provide, authenticate, and secure your account and workspace
Run agent tasks, store project files, and deliver the features you request
Process payments and manage credit balances
Monitor reliability, prevent abuse, and troubleshoot issues
Communicate service updates, security notices, and (where permitted) product news
Improve model routing, performance, and product quality

3. AI Processing

Prompts, attachments, and workspace content you submit may be sent to third-party AI model providers to fulfill your requests. Do not submit sensitive personal data, secrets, or regulated information unless you understand and accept that such content may be processed by those providers under their own terms.

We may share information with:

Infrastructure and AI providers that host compute, storage, authentication, analytics, or model inference
Payment processors for credit purchases
Professional advisers or authorities when required by law or to protect rights and safety
Successors in connection with a merger, acquisition, or asset transfer

We do not sell your personal information.

5. Data Retention

We retain account, billing, and workspace data for as long as your account remains active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account subject to legal and operational retention requirements.

6. Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

Depending on your location, you may have rights to access, correct, export, or delete personal information, or to object to certain processing. Contact us using the details below to make a request. You can also disconnect third-party sign-in through your provider settings.